I am supposed to be having Unifi internet installed today – about time too: I asked the landlord in June...
It's a high speed wired service and seeing as I am here for a few more months, at least I’ll be able to work from home without the fiasco of using this ridiculous Celcom shit stick that just won’t stay connected to the internet at all. They are supposed to come round at 10 o’clock, but at 10.30, I get this text message from the landlord that they have gone to the wrong address, and she’s sorry for the mess. Not quite sure what she means by 'mess', until I speak to her and she says that because they went to the wrong address, we need to rebook (in person in the Unifi office) another date.
What? Fuck that! They can just turn up here and all will be fine, yes?
No, apparently not. I phone (what I think is) Unifi, and they say that the address is wrong on the contract and it will take a while to sort out. Really? I make it crystal clear to this bitch on the phone that they went to the wrong address, they can come to the new address this afternoon and install. She says that she’ll call back, which she does, and then says that the installer will be there at about 2.30 pm instead.
That’s more like it!
Or so I thought. At 3 pm, I call the woman at Unifi back and she says that they went to the wrong address AGAIN! I call her a liar, saying that I just don’t believe that the same installer went to the same wrong address twice in the same day. Anyway, she then says that it’ll take ‘about a week’ to sort out.
What? Fuck that! – I am livid now and start raging down the phone at this woman who clearly doesn’t understand how frustrating it is to be told a morning time, then an afternoon time and then ‘oh, about a week now’ all because they went to the wrong address, twice.
I start moaning at some friends about this, and they just tell me that this is how it is in Malaysia.
What? Fuck that!
I get onto customer services and tell them that I want the installation today, without any arguments, but all she says that they can’t do that now as all the installation slots have been used up now for about a week. I am lost for words and I call this other woman back and start ranting at her, telling her that unless I get the installation done either today or by the end of the week, I’ll go somewhere else. She said she’d call me back, but doesn’t bother, so I call her again. She’s completely wound me up and I am not letting this go!
When she answers the call, she says, “before Mr get angry” and tried to explain that the address mix up wasn’t her fault, it was entered wrong on the system (and yes, I know I should have checked) so I give her the time to explain, but it then turns out that she’s not even from Unifi: she’s a lawyer working for the landlord in the landlord’s office.
What? Fuck that! I want to talk to the Unifi team!
GRRRR – anyway, I get through to them and then tell me that the only way to get the installation now is to cancel the original request and re-submit with the correct address. So that’s what we do, but no-one can give me a date as to when all this will be sorted out by, but I seriously doubt whether I will actually have a working broadband service installed before it’s time for me to leave. What a waste of a fucking day
Oh, the wrong address? "B2-20-3A, block C", instead of 'B2-20-3A, block B"
(the ‘B’ in the "B2" being the block name, as in the same format for every single address of this type in Malaysia). What a bunch of cunts.