We decide that it’s so nice here that we would extend the stay by another day and leave on Saturday rather than tomorrow as originally planned, so we have to rebook flights etc, which is no bother. Unfortunately though we are too late to change the existing booking and have to rebook a new flight. I got really annoyed with the guy at Air Asia on the phone: it was a premium cost number but when I got through, he spoke really, really slowly, repeating himself over again and just being a complete dickhead, so I shut him up.
Air Asia Man:
“Hello...Good...afternoon...Please...can...I...have...your...booking...reference...and...name?
Me:
“Hi, Chris Wicks, ref BK7689”
Air Asia Man:
“Before…we…carry…on…Mr...Wicks...I…need…to…tell...you...something....Mr...Wicks”
Long Pause
Air Asia Man:
“is...it...OK...if...I...tell...you...something?...Mr...Wicks...the...systems...are...down...so...we...are...unable...to...change...any...bookings...and...Mr...Wicks...you...will...need...to...call...back...in...an...hour....Is...there...anything...I...can...help...you...with...Mr...”
I shut him up mid sentence, saying that this is costing me a fortune and could he just tell me if it is possible to change a flight that was due to leave in less than 24 hours, systems up or not, or do I need to rebook.
“No, you need to rebook.”
Thanks...twat.
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